GOOGLE GROUPS
Connect Google Groups to Drag shared boards for powerful team collaboration, automation and accountability.
Common use cases
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Manage Google Groups from inside Gmail
Connect Google Groups (eg. help@, sales@) to Drag shared boards and manage teamwork from inside Gmail. No more switching back and forth between tabs. Know who is working on what, collaborate on email drafts, share email notes and more.
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Clear work assignment and internal communication
Assign conversations team members, so no emails fall through the cracks or have duplicated replies. Eliminate internal cc’s, bcc’s and fwd’s with a separate internal chat and @mentions where team members can get input or assistance from others instantly.
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Visual boards
Choose different ways of viewing your Google Groups shared workflows: traditional list view, preview view or kanban view. Different team members can work on different views for the same board at the same time.
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Workflow automation
Create comprehensive automation rules to put manual and repetitive tasks on autopilot, from auto-assigning emails based on a customer domain to auto-tagging or auto-moving emails based on subject line.
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Reports & analytics
Gain more visibility on your team’s performance with crucial metrics such as time to response, volume of emails received and other type of analytics for your Google Groups. Make informed decisions and grow your business faster.
Useful resources
Here are some useful resources on how to upgrade your Google Groups and turn them into fit-for-purpose Collaborative Inboxes.
1. Help Center articles
- What is the difference between an Empty board, Shared Inbox and Google Groups board?
- How do I use Google Groups integration in Drag boards?
- Shared Inbox or Google Group: which one is right for me?
2. Blog posts
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