For teams
A shared inbox your team lives in.
- Shared boards, Kanban or list views
- Assignments, internal notes, collaboration
- AI drafts, summaries, prioritisation
- Mobile, desktop, web, Chrome extension
Per seat, from $12/mo
Introducing Drag Agents
The inbox for teams and agents.
Purpose-built for customer email. Designed for the AI era.
- 200,000+ users
- CASA & SOC 2 certified
- No credit card
AI Platform
One platform. Agents that resolve. Intelligence that grounds.
Drag's AI platform combines autonomous agents, a connected intelligence layer, and five built-in AI features — all running inside your shared inbox.
Works with
Claude
ChatGPT
Gemini
Copilot
CursorClaude Code+ any MCP client
ClaudeChatGPTGeminiCopilotCursorClaude Code+ any MCP clientAn inbox where humans and agents work as one.
Every other inbox tool added AI as a feature. Drag was rebuilt for the AI era, with one inbox, one brain, and two interfaces. Your team replies from the inbox. Your agents reply from the API. Nothing falls through the cracks.
For agents
AI agents that read, think, and resolve alongside your team.
→ 09:38:13 classify · BILLING · urgency HIGH
→ 09:38:22 draft · 3 sources · confidence 0.94
→ 09:38:35 resolved · logged
- Auto-classify, route, and draft replies
- Grounded in your team's knowledge base
- Call integrations (Stripe, Zendesk, Slack)
- Every action logged, every source cited
Classify, draft, and resolve, grounded in your team's knowledge. API and MCP for developers.
Watch the agent work · Launching soon
This ticket came in 23 seconds ago.
It’s already resolved.
Email in, brain queried, Stripe refunded, customer notified. In real time, with every source cited.
Incoming · 9:38:12 AM
Alex Chen
Pro customer · Marketing Director
I was charged twice this month
Saw two identical $49 charges on April 12. Can you refund the duplicate? This is urgent. I have board meeting invoices to reconcile.
billingurgentpro tier
Drag Agent
standing by
09:38:13→classify · BILLING · urgency HIGH
09:38:14→retrieve · refund-policy.md · 3 chunks
09:38:16→stripe.charges.list() · dup confirmed
09:38:22→stripe.refunds.create() · $49 · ok
09:38:30→draft · 3 sources · confidence 0.94
09:38:35→closed · logged
Stripe APIrefund-policy.mdpast thread · Mar 14
resolved in 23 secondshuman time saved: ~4 minconfidence: 94%
view full trace←previous · onboarding · 41snext · feature request · 8s→
see all live resolutionsEvery reply, grounded in Intelligence.
Your agent queries Intelligence — a brain built from your docs, past emails, and connected tools. Every answer is cited. Every source is linked.
Knowledge · reads from
GmailGGoogle Drive
NotionCConfluenceHHelp docsUURLsPPDFsActions · takes action in
Stripe
Zendesk
Slack
HubSpotSSalesforceLLinearJJiraSShopifyChannels · listens on
EEmail
WhatsAppLLive chatHHelp center
WhatsAppLLive chatHHelp centerbrain active · 3 sources queried
JR
James Rodriguez - Billing
Hi, I was charged twice for my Pro subscription this month. Can I get the extra charge refunded? My email is james@northernwideplank.com
KRead refund-policy.md. Refunds within 30 days approved
AQueried Stripe. Found duplicate $24 charge, Apr 3
KChecked past history. Thread #7,441 resolved similar issue
AExecuted stripe.refunds.create($24)
Draft reply · confidence 96%
Hi James,
I can see the duplicate charge of $24 on April 3rd. I've processed your refund. It'll appear in 3-5 business days.
Sorry about that, and thanks for flagging it.
refund-policy.mdStripe#7,441
0.18sBehaviour-trained
Learns from how you actually work (emails, decisions, tone), not just published content.
Takes real action
Processes refunds in Stripe, files tickets in Linear, escalates in Slack. Not just answers. Resolution.
Cites every source
Every answer references the specific doc, email, or system it came from. Audit everything.
Shared inbox
The team inbox that started it all. Now with agents.
- Kanban + list + table views
- Collision detection on every thread
- Internal notes, @mentions, shared drafts
Drag AI
One brain that reads, classifies, drafts, and summarises, grounded in your knowledge.
- AI drafts in your team's voice
- Auto-classify by intent and sentiment
- Summarise long threads instantly
- Co-pilot: ask anything about your inbox
Drag AgentNew
Resolves complex tickets end-to-end. Reads the ticket, pulls context, takes action.
Launching soon
- Connects to Stripe, Slack, Notion, and more
- Confidence scoring on every resolution
- Escalates to your team when it should
Channels
Email, WhatsApp, live chat, and help center. All in one place.
- Gmail-native shared inbox
- WhatsApp business conversations
- Website live chat widget
- Self-serve help center
Automations
Rules that run 24/7 across every channel.
- Triggers across every inbox event
- Drop-in actions: route, tag, draft, refund
- Works alongside agents, not against them
Developer tools
$ drag --interactive
- API · REST endpoints
- MCP · Connect any AI tool
- CLI · Terminal workflowsSoon
Available on
WebDesktop
iOS
Android
ChromeAPIMCP
WebDesktopiOSAndroidChromeAPIMCP“I am very excited to have discovered Drag! I am impressed with this simple, cost-effective and infinitely scalable solution to facilitate our global customer service conversations.”
Anton von Rueden
President & COO · Boosted Commerce
200,000+ users
4.7 on G21,200+ reviewsCASA certifiedG2 Momentum Leader
4.7 on G21,200+ reviewsCASA certifiedG2 Momentum Leader“Drag is the workflow extension of my dreams, bringing together Gmail + Trello to create organizational magic!”
Madison Ingraham
Data Admin & IT · CBH Homes
“What we like the most is the simplicity of having bills landing on a Kanban board to be looked after the finance team.”
Jamie Peebles
Director · Northern Wide Plank
“Drag has empowered our team to collaborate on projects across the Onboarding process, resulting in increased Sign Up to Go Live times and very happy clients.”
Holly Jenkins
COO · Waste Logics
The inbox for teams and agents.
AI drafts, classification, and summaries included on all plans. 7-day free trial, no credit card required.
200,000+ users · 4.7 on G2 · CASA & SOC 2 certified
